Statistics on Complaint Cases
The Board will publish the statistics of complaint cases regularly. As at 29/10/2024, the statistics on complaint cases are as follows:
(1) Total number of complaint cases received: 780
(2) Cases referred to the Board for conducting inquiry: 167
(3) Statistics on category of cases:
| To Clients | To Colleagues | To Agencies | To the Public | Others | unclassified | |
|---|---|---|---|---|---|---|
| Administration and Management | 12 | 80 | 6 | 1 | 2 | 0 |
| Professional Competence | 116 | 1 | 2 | 5 | 1 | 0 |
| Honesty and Integrity | 20 | 5 | 20 | 12 | 4 | 0 |
| Service Quality | 229 | 2 | 1 | 0 | 0 | 0 |
| Personal Conduct | 31 | 23 | 2 | 5 | 28 | 0 |
| Confidentiality | 14 | 6 | 1 | 2 | 0 | 0 |
| Others | 6 | 0 | 0 | 134 | 7 | 2 |
(4) Search Filter:
Result: 0 Case(s)